The CX Goalkeeper had the great opportunity to interview Marianne Rutz
LinkedIn Headline: We’re the Experts in Helping Fast-Growth SMEs Transform Their Call Centre Operations into Powerhouse Profit Centres | Podcaster | Speaker
Highlights:
- 00:00 Game Start
- 01:01 Marianne’s Introduction
- 03:44 Marianne’s Values
- 06:12 Operational Excellence Definition
- 08:11 Are companies good enough?
- 13:52 Do you have enough people?
- 15:53 Quality Assurance
- 19:57 Measurement
- 24:54 The best short term measure to improve
- 27:14 The future of Operational Excellence
- 29:18 Book suggestion
- 30:41 Contact Details
- 32:00 Marianne’s golden nugget
and much more on https://www.cxgoalkeeper.com/mariannerutz
Marianne’s Contact Details:
