Other Books by Greg Kihlström
Explore Marketing Technology, CX, and more with a best-selling author that has real-world experience.
Greg Kihlström has worked with some of the world’s leading brands and brings this real-world experience to his writing and research. This has translated to articles for some of the industry’s leading publications as well as several best selling books.
Marketing Technology, Customer Experience, and Digital Transformation Books by Greg Kihlström
Learn more about these books and more writing by Greg Kihlström at the links below.
House of the Customer: A blueprint for 1:1, customer-first, employee-driven business transformation (2023)
By Greg Kihlström
#1 Best Seller available in print, digital, and audio
This best-selling book is a blueprint for 1:1, customer-first, employee-driven business transformation. The new book by Greg Kihlström featuring a Foreword by Barry Padgett, CEO of Amperity
Meaningful Measurement of the Customer Experience (2022)
By Greg Kihlström
Available in print and digital
The book provides provides the processes, methods, and tools to measure, analyze, and improve customer experience within the enterprise. With a Foreword by Greg Melia, CEO of CXPA.
The Center of Experience: A Blueprint for creating the Experience-led Enterprise (2020)
By Greg Kihlström
Available in print and digital
The book provides a blueprint for organizations to implement a center of excellence incorporating brand experience, or the combination of customer and employee experience. With a Foreword by Diane Magers.
Greg Kihlström is also author of several books in The Agile Brand Guides series.