A Guide to Marketing Technology and CX

From the creators of The Agile Brand with Greg Kihlström® podcast, and the internationally best-selling The Agile Brand Guide® series of books on marketing technology topics, we're here to give marketers and CX professionals information and insights to make better decisions.


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The Agile Brand with Greg Kihlström

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Latest Articles

Marketing technology, CX, and Digital Transformation

The data-driven marketing imperative

Data-driven marketing has become a crucial aspect of modern business strategies, the the potential to help companies see a significant return on investment (ROI).
Jun 10, 20242 min read

Streamlining content process automation with AI-based tools

Artificial Intelligence (AI)-based tools can be used to streamline content process automation by automating the flow of content through an organization from creation to distribution.
Jun 8, 20242 min read

The importance of investing in AI education for your teams

The role of artificial intelligence (AI) in marketing and customer experience (CX) cannot be understated. As discussed in a recent podcast, AI has the potential to revolutionize how companies engage with customers, optimize operations, and drive growth. However, to fully harness the power of AI, organizations must invest in AI education for their employees.
Jun 6, 20245 min read

LinkedIn Creation Tools That Help Empower Your Brand Building

Building a personal brand on LinkedIn is no small feat. But with over a billion users, the platform offers immense opportunities in front of a targeted audience. Yet many individuals aiming to establish their personal brand on LinkedIn often encounter various pain points that can delay their strategy.
Jun 5, 20246 min read

Using AI to improve hospital efficiency to improve the patient experience

Artificial intelligence (AI) has the potential to revolutionize the healthcare industry, particularly in hospitals, by improving efficiency and ultimately enhancing patient care.
Jun 5, 20242 min read

Embracing generative AI for greater efficiency

Generative AI is a powerful tool that can help organizations drive efficiency and streamline their workflows. By embracing generative AI, businesses can automate repetitive tasks, make data-driven decisions, and enhance the overall customer experience. Let's explore the benefits of embracing generative AI for efficiency in the workplace.
Jun 4, 20243 min read

The promise of vertically trained chatbots

A vertically trained chatbot for research is a specialized chatbot that has been trained on a specific industry or topic, such as marketing, technology, or any other field. This type of chatbot is fed with a large amount of industry-focused content, such as articles, reports, and data, to enhance its knowledge and understanding of the subject matter.
Jun 3, 20242 min read

Driving retail growth with Generative AI

Generative AI, also known as Gen AI, is a powerful tool that is revolutionizing the way retailers communicate with their customers and drive growth. In the current state of generative AI, major retailers are starting to realize the potential of this technology and are finding ways to implement it effectively in their marketing strategies.
Jun 2, 20242 min read
House of the Customer by Greg Kihlstrm

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The Agile Brand Guide® Book Series

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In 3 hours or less, get up to speed on the trends, issues, and trends that affect your work. Marketing technology, CX, and strategy books for busy professionals.

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