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Knowledge Base category: Books

Available books by Greg Kihlström, author of Meaningful Measurement of the Customer Experience (2022) and more.

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Digital Delight: Planning, measuring, and optimizing great digital CX and EX
House of the Customer: A blueprint for 1:1, customer-first, employee-driven business transformation (2023)
Meaningful Measurement of the Customer Experience (2022)
The Agile Brand: Creating Authentic Relationships Between Companies and Consumers (2018)
The Agile Consumer: Navigating the Empowered Economy and the Future of Customer Experience
The Center of Experience (2020)

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