274: #274: Digital Transformation in the Enterprise, Part 2 with Kunal Patil, TEKsystems
I’m excited to introduce part 2 of a special series about the efforts, seemingly every company is on, to modernize their business through digital transformation. This…
The Magic of Disney World with Dennis Snow
The CX Goalkeeper had the great opportunity to interview Dennis Snow LinkedIn Headline: Customer Service Keynote Speaker, Consultant, and Author Highlights: 00:00 Game Start 00:30 Dennis’…
273: #273: Digital Transformation in the Enterprise, Part 1 with Kunal Patil, TEKsystems
I’m excited to introduce part 1 of a special series about the efforts, seemingly every company is on, to modernize their business through digital transformation. This…
272: #272: Forever Unified: Customer and Employee Experience, with David Ostberg, Medallia
Today we’re going to talk about Customer Experience and Employee Experience and how these are forever unified. For the show today, to help me discuss this…
Operational Excellence with Marianne Rutz
The CX Goalkeeper had the great opportunity to interview LinkedIn Headline: We’re the Experts in Helping Fast-Growth SMEs Transform Their Call Centre Operations into Powerhouse Profit…
271: #271: Driving Change to Have More Successful CX Programs with Judy Bloch, Medallia
The practice of Customer Experience is continually evolving, and practitioners need to adapt to these changes, incorporating new methods into existing programs while retaining valuable information…
270: #270: Setting Expectations Early for Better Customer Experience with Craig Colby, OneStream Software
Today we’re going to talk about setting boundaries and expectations during the sales cycle to prevent poor performance or disappoint down the line. To help me…
Built to Win with Annette Franz
The CX Goalkeeper had the great opportunity to interview LinkedIn Headline: Coach | Keynote Speaker | Author | Putting the “Customer” in Customer Experience Highlights: 00:00…
