Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Navigating the Data Black Box of AI-Driven Commerce

The industry is abuzz with the potential of agentic commerce, the seamless integration of shopping and purchasing capabilities directly within AI chat interfaces. The allure is…

MarTech: In agentic commerce, your brand promise must be provable

MarTech: In agentic commerce, your brand promise must be provable

This article was written for MarTech by Greg Kihlström. In agentic commerce, brand shifts from a perception advantage to a verifiable advantage. Customers may still choose…

Brand Visibility for Agentic Commerce (BVAC)

Is Your Reputation Verifiable? Why Agents May Skip Your Products

Trust Signal Density is one of six strategic dimensions in the Brand Visibility for Agentic Commerce (BVAC Framework), sitting above the two prerequisites the agent uses…

Brand Visibility for Agentic Commerce (BVAC)

A B2C Example of the Brand Visibility for Agentic Commerce (BVAC) Framework

For consumer direct-to-consumer brands, the practical exposure is sharper than the general case. DTC catalogs carry the densest promotional treatment of any category, they are co-listed…

Expert Mode from The Agile Brand Guide®

Expert Mode: From Manual Toil to Full Catalog Agency in E-commerce

For any leader managing a large consumer brand’s digital shelf, the operational reality can feel like a high-stakes game of whack-a-mole played on a global scale.…

How A Single-Prompt Purchase Collapses the Marketing Funnel

How A Single-Prompt Purchase Collapses the Marketing Funnel

Marketing and sales have been focused on the funnel for decades now, with roles and in some cases, entire teams taking actions to move customers through…

Brand Visibility for Agentic Commerce (BVAC)

How Purchase Decisions Now Form Before the Customer Is Involved

A growing share of product research, comparison, and purchasing now runs through an AI agent rather than a person. The agent interprets the request, narrows the…

Brand Visibility for Agentic Commerce (BVAC)

How Purchase Decisions Now Form Before the Customer Is Involved

A growing share of product research and buying now runs through an AI agent rather than a person. The agent reads the request, narrows the field,…