Latest Customer Experience Posts

Communication is key in the customer experience

Jun 23, 20243 min read

This article was based on the interview with Eric Smuda by Mark Slatin for The Delighted Customers Podcast with Mark…

How AI is accelerating personalized customer experiences

Jun 18, 20243 min read

This article was based on the interview with Amanda Cole of Bloomreach by Greg Kihlström, MarTech keynote speaker for The…

Customer experience can be the differentiator in e-commerce

Jun 16, 20243 min read

This article was based on the interview with Craig Moore of Körber Supply Chain by Greg Kihlström, Digital Transformation keynote…

The role of customers in driving business success

Jun 15, 20242 min read

This article was based on the interview with Kevin Budelmann by Mark Slatin for The Delighted Customers Podcast with Mark…

Tracking customer referrals to achieve growth

Jun 9, 20243 min read

This article was based on the interview with Fred Reichheld by Mark Slatin for The Delighted Customers Podcast with Mark…