Latest Customer Experience Posts
Empowering employees to help customers creates better CX
This article was based on the interview with Sri Narasimhan by CVS Health by Greg Kihlström, MarTech keynote speaker for…
Governance is essential for continuous improvement
This article was based on the interview with Stacy Sherman of Doing CX Right by Greg Kihlström, MarTech keynote speaker…
Igniting customer centricity through personalization
This article was based on the interview with Sri Narasimhan by CVS Health by Greg Kihlström, MarTech keynote speaker for…
The role of the Chief Product Officer: Evolving, increasingly customer-focused
This article was based on the interview with Jess Keeney of Duck Creek Technologies by Greg Kihlström, MarTech keynote speaker…
The critical role of customer feedback
This article was based on the interview with Stacy Sherman of Doing CX Right by Greg Kihlström, MarTech keynote speaker…