Latest Customer Experience Posts
Customer satisfaction drives long-term success
This article was based on the interview with Lamees Butt of Zoovu by Greg Kihlström, AI and Marketing keynote speaker…
Embracing transparency in AI-powered marketing
This article was based on the interview with Tony Grout of Showpad by Greg Kihlström, MarTech keynote speaker for The…
The power of focusing on unment customer needs
This article was based on the interview with Kevin Budelmann by Mark Slatin for The Delighted Customers Podcast with Mark…
Communication is key in the customer experience
This article was based on the interview with Eric Smuda by Mark Slatin for The Delighted Customers Podcast with Mark…
How AI is accelerating personalized customer experiences
This article was based on the interview with Amanda Cole of Bloomreach by Greg Kihlström, MarTech keynote speaker for The…