Latest Employee Experience Posts

Alignment between people is key to better customer experience

May 7, 20243 min read

This article was based on the interview with Abhii Parakh of Prudential by Greg Kihlström, Marketing Technology keynote speaker for…

Fostering connection for creative potential in teams

May 5, 20243 min read

This article was based on the interview with Anne Jacoby by Greg Kihlström, MarTech keynote speaker for The Agile Brand…

Placemaking creates comfortable, inviting spaces

May 3, 20242 min read

This article was based on the interview with TJ Carvis of Gresham Smith by Adam Chen for The Innovation Economy…

Pay transparency builds employee trust

Apr 26, 20242 min read

This article was based on the interview with Sydney Artt of Anaconda by Greg Kihlström, MarTech keynote speaker for The…

The harsh truth about the ROI of CX that nobody talks about

Apr 24, 20243 min read

By Mark Slatin If you don’t make the business case for your customer experience initiatives, they will hit a wall.…