My Courses
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155: #155: Leadership and Living Systems with Mark Morey
Today we’re going to talk about the critical role of leadership in company culture. To help me discuss this topic, I’d like to welcome Mark Morey, Founder, A Connected Leader. He works to transform outdated and struggling work environments into…
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Press Release: Return to Work Virtual Event Discusses How Companies Can Be Successful with Hybrid Workforces
On July 13 at 1pm ET, a virtual event titled Return on Creativity: Return to Work will explore the current and future challenges of companies as their workforce returns to the office after the global pandemic caused many companies to switch to remote work. As the number of vaccinated individuals decreases, and employees return to…
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154: #154: Transform Your Data with AI and ML, featuring Jay Mozo, TEKsystems
I’m excited to introduce the first episode of a special 3-part series about the importance of taking the right platform-based cloud approach so businesses can enable MLOps and realize the true value of AI and machine learning. This series is brought…
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CX Goalkeeper with Gustavo Imhof – S1E29 is about memories in Customer Experience
The CX Goalkeeper had a smart discussion with Gustavo Imhof Gustavo is the Customer Insights Leader at Avado and he is the Head of CX at CXAhead. Gustavo is very well known in LinkedIn and on the market for his outstanding thoughts, insights and posts…
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153: #153: Attracting & Retaining Employees in a Hybrid Work Environment
Today we’re going to talk about the return to the office and how companies can attract and retain the best employees in a hybrid work environment. To help me discuss this topic, I’d like to welcome Steve Blair, President, Lyceum Insurance Services.
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Return on Creativity: Return to Work
When the Return on Creativity virtual series began planning the July 13 session on Return to Work, it was well before the vaccination rate reached past 60% in Arlington and mask wearing was still mandated in public settings. Among the hyper rapid changes emerging as companies and employees re-imagine going back to a traditional office…
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152: #152: Agile Customer Experience with Steve Pappas
Today we’re going to talk about adaptability and agility in Customer Experience, and how CX is a shared responsibility within an organization. To help me discuss this topic, I’d like to welcome Steve Pappas, Head of US & CMO at Panviva and…
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CX Goalkeeper with Pascal Kaufmann – S1E28 is about human level artificial intelligence
The CX Goalkeeper had a smart discussion with Pascal Kaufmann My learnings: – It is possible to create human level AI – Deep learning and Machine Learning will not replicate the human brain. Indeed, to create flying machine, it was not required to…
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The impact of rebranding
In many ways, rebranding a 100 + year old legacy corporation through the lens of equity and inclusion put Booz Allen Hamilton (BAH) ahead of its time. For a company that originated the ‘management consulting’ model largely for federal government and defense contracting services, there had to be compelling reasons to disrupt the traditions that…
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CX Goalkeeper with Ian Golding – S1E27 is about boosting CX professionals’ motivation
The CX Goalkeeper had a smart discussion with Ian Golding, the CX specialist (and not expert) Ian is THE Global Customer Experience Specialist (and not expert!). He is a Certified Customer Experience Professional (CCXP) and the first recognized…
