My Courses
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#733: Agentic AI delivering business value with Rupali Jain and Kevin Li, Optimizely
Today, we are here in New York City at Opticon25. We are going to talk about the growing role of AI for both marketers and consumers, how organizations can leverage an agentic platform to create better internal and external customer experiences, and how marketers can both do more with less while delivering exponentially greater value.…
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#152 Toyota’s Secret Weapon: Applying the A3 and Nemawashi for Customer Loyalty
What if the real secret to customer loyalty and transformation isn’t just about great ideas, but about how you build consensus within your organization—before you make a single move? Too often, even the smartest strategies can get derailed by…
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Adobe Announces General Availability of AI Agents for Businesses to Transform Customer Experience Orchestration
Today, Adobe announced the general availability of AI agents that will reshape how businesses build, deliver and optimize customer experiences and marketing campaigns. Powered by the Adobe Experience Platform (AEP) Agent Orchestrator, Adobe is also creating an AI platform for businesses to manage and customize agents from Adobe and across third-party ecosystems — ensuring agents can…
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Expert Mode: Building a Brand From Scratch: A People-Centric Approach to Transformation
Building a brand from the ground up is a daunting task for any marketing leader, but imagine doing so for a newly spun-off company with 90,000 employees across 60 markets. This was the challenge Maria Winans, CMO of Kyndryl, embraced following the company’s separation from IBM.
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#732: Using AI to see video content with Meenal Nalwaya, Reka
Agility requires brands to utilize technology like AI in new and innovative ways to better understand information and interact with their customers, giving them what they want, when and how they want it. To help me discuss this topic and some of the recent announcements from Reka, I’d like to welcome Meenal Nalwaya, Head of…
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Optimizely Debuts Agent Orchestration Platform at Annual Opticon Event
Company future-proofs Optimizely One with major innovations to Optimizely Opal, including specialized AI agents, customizable workflows, and third-party integrations
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Algolia Unlocks Clean, Contextual Data at Scale with Introduction of Intelligent Data Kit
Today, Algolia unveiled the Intelligent Data Kit, a new suite of tools that reimagines how organizations work with data—making it cleaner, smarter, and radically more useful.
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ServiceNow supercharges AI adoption for enterprises with secure, scalable AI platform
New developer tools enable secure vibe coding, transforming employees into high‑velocity builders and creators and lowering the barrier to multi‑agentic AI deployment and app creation
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SearchStax Earns Leader Recognition in G2 New Site Search Ranking
SearchStax, Inc., the AI-powered Search Experience Company, today announced it has achieved the Leader position in the inaugural Site Search Software category from G2, the world’s largest and most trusted software marketplace.
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#731: Automation and innovation with Karthik Ramakrishnan, Tapestry
Today, we’re going to talk about how leading brands are leveraging automation and AI to drive efficiency and optimize their merchandising and trading capabilities in today’s complex retail environment. To help me discuss this topic, I’d like to welcome, Karthik Ramakrishnan, Director, Planning Systems and RPA at Tapestry.
