My Courses
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#59: Maintaining customer centricity by knowing when to automate with Jeanne Duca, BCN
With customer centricity being top of mind, is the rush to automate and hyper-personalize making things better or is it making customers feel less connected to their favorite brands? Agility requires keeping the human elements of empathy and…
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Jentic Welcomes API Pioneer Erik Wilde as Head of Enterprise Strategy
Jentic, the AI infrastructure company bridging AI agents into the world’s API ecosystem, today announced that Erik Wilde, who holds a PhD in Computer Science from ETH Zurich, and is one of the most prolific authors, researchers, and strategists in the API industry, has joined the company as Head of Enterprise Strategy. At Jentic, Wilde will…
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#726: How AI is changing the search experience and what to do about it with Sean King, Chief Revenue Officer at Veritone
Today we’re going to talk about how AI chatbots are siphoning off audience attention—and what forward-thinking publishers can do about it instead of panic-refreshing their analytics dashboards. To help me discuss this topic, I’d like to welcome Sean King, Chief Revenue Officer and GM of Media & Entertainment at Veritone.
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#256: Beyond the Theory: Creating Meaningful Experiences with Sam Stern
Sam Stern shares his unique perspective on bridging strategic insights with practical execution. He dives deep into the nuances of translating feedback into internal improvements at LinkedIn, highlighting the value of member voices in shaping…
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Expert Mode: Commerce Media’s Rise: Beyond Buzzword to Business Transformation
Commerce media, once a niche term, is now a dominant force in the advertising world. Its growth is fueled by the convergence of AI, rich first-party data, and a shift away from generic advertising strategies towards sector-specific solutions.
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Expert Mode: Navigating Rising Customer Acquisition Costs and Maximizing Lifetime Value
The escalating cost of acquiring new customers presents a formidable challenge for businesses striving to achieve sustainable growth. Simultaneously, recognizing and maximizing customer lifetime value (CLV) is increasingly crucial. This dynamic requires a shift in perspective, moving beyond short-term gains and embracing a holistic view of the customer journey. How can brands effectively balance these…
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#725: Consumer confidence…and caution…with Eric Miao, Attentive
Today, we’re going to talk about the evolving landscape of consumer confidence, especially among Gen Z and Millennials, and what this means for brands navigating the current market. To help me discuss this topic, I’d like to welcome, Eric Miao, Chief Strategy Officer at Attentive.
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OG of fast cars drops in games: Porsche adopts in-car gaming with AirConsole
AirConsole, the pioneering in-car gaming platform that transforms car rides into shared entertainment experiences, is arriving in the new Porsche Macan later this year. This collaboration will bring a curated library of casual, multiplayer games into Porsche’s entertainment environment, offering new ways for passengers to stay connected, engaged, and entertained either while parked or on…
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# 150 Delta’s AI Fare Experiment: Will Smart Pricing Alienate Loyal Customers?
Is AI-powered personalized pricing the next frontier—or the next fiasco—for customer loyalty and corporate reputation? That’s the burning question I dive into with my guest, Dr. Peter Fader, on this episode of the Delighted Customers podcast….
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Expert Mode: Leading Sustainable Transformation From Within
Sustainability is no longer a niche pursuit but a core business imperative. Consumers are increasingly conscious of the environmental impact of their purchasing decisions, and businesses must adapt to meet these evolving expectations. Belkin, a global leader in consumer electronics accessories, has taken this challenge head-on, demonstrating how a commitment to sustainability can be integrated…
