My Courses
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Pega Introduces Advanced Self-Service Capabilities by Combining Pega Blueprint and Pega Predictable AI Technology
New Pega service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences that delight customers and reduce costs
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#147 Five Shoes for Change: Mastering Leadership Through Rapid Transitions and Change Management
What makes change so difficult—even for organizations that know change is inevitable and even necessary for growth? If we all agree that staying in our comfort zones holds us back, why do we continue to resist change—and what can leaders do to…
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Expert Mode: AI-Powered Personalization at Scale
Eric Stine, CEO of Sitecore, offers valuable insights into leveraging AI for personalized experiences, strategic brand management, and responsible technology adoption in the age of hyper-personalization.
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#15: 7 Near Deaths, One Miracle on the Hudson, 5 Shifts toward True Purpose
They call her the *Diva of Disaster*—and for good reason. Maryann Bruce has stared down death not once, but seven times. But it was *one* moment—the Miracle on the Hudson—that changed everything. In this deeply moving episode, Maryann opens up…
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#715: Increasing speed to insights with Sid Banerjee, Medallia
Today we’re going to talk about how AI is reshaping customer experience by freeing CX teams from dashboards, static reports, and manual data analysis—and allowing them to lead strategically with real-time intelligence. To help me discuss this topic, I’d like to welcome Sid Banerjee, Chief Strategy Officer at Medallia.
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Trust Isn’t a Commodity—It’s the Market’s Most Dangerous Weapon
88% of consumers now say trust is just as important in buying decisions as price and quality. Think about that for a moment. Trust isn’t just some emotional afterthought or goodwill product of a long-standing customer relationship. It has fundamentally shifted into a key competitive battleground and deciding factor at the point of purchase.
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Strategies for Balancing Short-Term and Long-Term Goals in Your Organization
Balancing short-term and long-term goals is a critical challenge for organizations seeking sustainable success. This article presents expert-backed strategies to help businesses effectively manage both immediate needs and future aspirations. Discover practical approaches to align your team’s efforts and create a harmonious balance between short-term wins and long-term vision.
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Qualtrics and PureSpectrum Partner to Deliver Advanced Synthetic Research Capabilities
Qualtrics and PureSpectrum today announced a partnership that will bring to market advanced synthetic research capabilities that accelerate time to critical market insights in a fraction of the time and cost of traditional research panels.
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#36: One Amazing Thing About Tealium with BJ Allmon
What if your agentic AI apps could access real-time, consented data to customers what they want, when, where, and how they want it? Welcome to One Amazing About Tealium. Today we’re talking with BJ Allmon, Sr. Product Manager for AI at Tealium and he will be sharing one amazing thing about their Model Context Protocol…
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#55: AI and small businesses with Aparna Khurjekar, Verizon Business
We’re seeing a fascinating paradox: while everyone’s talking about AI’s impact on Big Tech, it’s quietly revolutionizing small businesses. Is this a sign that SMBs are more agile and adaptable than their enterprise counterparts, or is something.
