My Courses
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ModelOp Transforms Enterprise AI Governance with Launch of the First Agentic AI Chat Interface and Controls for Agentic AI
ModelOp’s new Agentic AI Chat Interface and end-to-end lifecycle automation tools for Agentic AI mark a leapfrog in technology providing enterprises with better control for autonomous innovation.
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#710: Empowering Employees to Lead Meaningful Change from Within with Steven Malony, CEO of Belkin
Today we’re going to talk about how a global company like Belkin empowered its employees to lead a sustainability transformation from within. To help me discuss this topic, I’d like to welcome Steve Malony, CEO of Belkin.
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R Systems Announces Strategic Adoption of Cursor to Embed AI into Every Stage of Software Development
R Systems International Limited, a global leader in digital product engineering, today announced it is empowering its engineering ecosystem with Cursor, an AI-powered code editor developed by Anysphere. R Systems’ 1,000+ AI-focused engineers plan to embed AI across every phase of the Software Development Lifecycle (SDLC), enabling faster, smarter, and more scalable software development.
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#145 Beyond the Hard Sell: The Evolution of Loyalty in the Fitness Industry
What if the secret to building a truly loyal gym membership—or any recurring customer base—starts the moment someone tries to leave? That question struck me while talking with Blair McHaney, a trailblazing fitness industry leader who’s spent…
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Expert Mode: Navigating the Agentic AI Revolution with a Customer-First Approach
Let’s explore some key takeaways from a conversation with Stephanie, exploring how brands can leverage AI’s potential while upholding customer trust. We’ll explore the importance of defining clear use cases, respecting privacy personas, and fostering transparency throughout the AI integration process. These principles are crucial not just for avoiding pitfalls, but for truly harnessing the…
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#709: The state of CX and the value of hyperpersonalization with Adrian Swinscoe, Punk CX Podcast
Agility requires that brands have a fundamental understanding of why they’re doing things, and what customer expectations are, rather than chasing trends and implementing the latest tech. Without this, customer satisfaction will continue to slide, and brands won’t be any closer to knowing what to do to solve for that. I am here in Edinburgh…
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Expert Mode: Reinventing an $18B Professional Services Giant—Inside Kyndryl’s Brand Genesis
Every marketer loves a clean slate—right up until the moment the eraser squeaks across a whiteboard the size of a football field. Spinning out 90,000 employees, $18 billion of revenue, and decades of IBM heritage into a fresh-faced brand qualifies as one of those supersized whiteboards. That was the brief handed to Maria Winans when…
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Bitdefender Security for Creators Adds Instagram and Facebook Support, Delivering the First Unified Protection Across Major Content Platforms
Expanded Multi-Platform Protection Now Covers YouTube, Facebook, and Instagram to Safeguard Digital Creators from Scams, Account Takeovers, and Cyber Threats
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#708: How commerce media is changing advertising with Eric Brackmann, Koddi
If you think commerce media is just a buzzword or a trend, think again. It’s reshaping the ad landscape—fueled by AI, first-party data, and sector-specific solutions that leave the legacy one-size-fits-all approach in the dust. What’s coming next? Grocery? Autos? Quick commerce? If your brand isn’t already exploring commerce media, it’s probably falling behind. Today…
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Pega’s AI Strategy Powers Continued Acceleration in Q2 2025
Annual Contract Value (ACV) grows 16% year over year as reported and 14% in constant currency Pega Cloud ACV increases 28% year over year as reported and 25% in constant currency Pega Cloud backlog increases 30% year over year as reported and 26% in constant currency Cash flow from operations and free cash flow grow…
