My Courses
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#250: Jumpstart Your Workplace Culture
What does it take to create a workplace where people thrive, expectations are high, and trust is real? In this episode, Eric Stone shares practical advice from his book Jumpstart Your Workplace Culture. From leadership values to employee development,…
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CMSWire: Technical Debt Is a CX Issue. Here’s Why That Matters
This article was written by Greg Kihlström for CMSWire. More than half of companies admit legacy systems are causing churn. The solution starts with your tech stack.
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#706: Building more connected digital experiences with Eric Stine, CEO of Sitecore
If the web is no longer one-size-fits-all and instead geared towards segments of one, how do brands avoid creating a thousand disconnected experiences, and manage each experience effectively?
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Research: Consumer Mobile Frustration Is Rising – And It’s Costing Brands
Businesses are losing customers to confusion and broken pages, as Fullstory research reveals mobile error clicks rose 667% YoY
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Expert Mode: Unlocking the Network Effect of AI in Marketing
The transformative potential of artificial intelligence (AI) in marketing is no longer a futuristic fantasy; it’s rapidly becoming a tangible reality. But while many organizations focus on AI’s cost-saving potential, true value lies in its ability to amplify the human element, creating a network effect that elevates both employee and customer experiences. This isn’t about…
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#144 From Data to Dollars: How Customer Value Drives Business Growth
Is it time to finally admit that not all customers are created equal—and that treating them as if they are might be costing your business more than you realize? In this episode, I dig deep with Dan McCarthy, Associate Professor of Marketing at the…
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WunderKIND Ads Revolutionizes CTV Advertising with Introduction of New High-Impact, Programmatic Pause Ad Product
Launch follows Wunderkind’s award-winning campaign with IPG Team Beauty and Ulta Beauty, recognized by AdExchanger
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Leadpages Acquires Glorify To Streamline Conversion-Driven Campaigns for SMB & Enterprise Marketers
The integrated platform provides easy-to-use design and no-code landing page tools to more than 300K brands, agencies and entrepreneurs
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#705: What happens to your KPIs when both CLV and Customer Acquisition Costs rise? With Jamie Domenici, Klaviyo
Agility requires seeing past vanity metrics to the durable value hidden in customer relationships. When customer acquisition costs climb and privacy affects easy targeting, only nimble brands—those that align teams, data, and KPIs around lifetime value—stay ahead. All of this (and a few more things) are discussed in the recently-released Klaviyo B2C Report. To discuss…
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Research: Consumer Mobile Frustration Is Rising – And It’s Costing Brands
Fullstory, a leading behavioral data company, today unveiled findings from its 2025 Behavioral Insights Benchmark Report, analyzing year-over-year trends in user digital experience across platforms. This year’s data from 14 billion sessions across key sectors—retail, financial services, food and beverage, travel and hospitality, gambling and entertainment, software, and business services—shows a sharp rise in mobile…
