The CX Goalkeeper in collaboration with the European Customer Experience Organization (ECXO) had a smart discussion with Federico Cesconi
Federico Cesconi is the CEO and co-founder of Sandsiv+ and he is an ambassador of the ECXO.
Which is available on all common PODCASTING platforms like Apple, Google, Amazon, and Spotify as well as a WEBCAST on YouTube.
In this episode you will learn:
- Some highlights on the ECXO
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How Sandsiv+ was created to support the Customer Experience Management (CXM) process based on 5 pillars: Capture, Analyze, Integrate, Improve and Measure to create value out of this process
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How Sandsiv+ will shape the future of CXM based on i) native Cloud, ii) integration in an ecosystem and iii) Artificial Intelligence
… and much more
His book suggestion:
- Competing in the Age of AI : Strategy and Leadership When Algorithms and Networks Run the World, by Marco Iansiti and Karim R. Lakhani
Federico’s golden nugget:
Follow your passion.
Federico’s paper: “Measuring Digital Transformation: An Empirical Approach to Measure Phygital Journeys integrating the technology acceptance model and customer experience”
https://www.researchgate.net/lab/Federico-Cesconi-Lab/
How to contact Federico:
· https://www.linkedin.com/in/federicocesconi/
Thank you, Federico!
Thank you European Customer Experience Organization (ECXO)
#customerexperience #leadership #cxgoalkeeper #exco #cxtransformation #podcast #customerintelligence #artificialintelligence #VoiceOfTheCustomer
