Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Why Your Marketing Funnel Is Lying and What to Do About It

Jul 12, 2026

For decades, the marketing funnel has been a cornerstone of our practice. It provided a simple, elegant model for understanding how a nameless prospect becomes a known customer. We built dashboards, designed campaigns, and structured entire teams around its linear logic. It gave us an operating model, a common…

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Infobip Acquires SocketLabs to Expand Its Enterprise Email Infrastructure

Jul 11, 2026

Acquisition brings nearly two decades of email expertise, vendor-agnostic observability, and intelligent routing capabilities to Infobip

Cresta Launches Training Simulator, Using AI Agents to Provide Dynamic Training to Human Agents

Cresta Launches Training Simulator, Using AI Agents to Provide Dynamic Training to Human Agents

Jul 11, 2026

Simulated customers powered by Cresta’s AI Agent technology let agents practice conversations grounded in real conversation data to decrease onboarding time, improve employee retention, and increase agent performance.

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News: July 11, 2026

Jul 11, 2026

Martech news July 10, 2026: Tec-Do brings advertisers into ChatGPT Ads, Omneky opens an MCP ad-creative server, Sprout Social joins Gartner’s first social MQ.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Beyond the Prompt: Agentic AI and the New Era of Marketing Orchestration with Pega’s Tara DeZao

Jul 11, 2026

The next evolution isn’t simply about creating more content faster. It’s about building an intelligent, autonomous system that can execute complex marketing tasks from end to end. This is the domain of agentic AI. It represents a fundamental shift from using AI as a discrete tool for a specific…

AI investments chase easy money, but end customers want more. Martech Futurist | July 10, 2026

AI investments chase easy money, but end customers want more. Martech Futurist | July 10, 2026

Jul 10, 2026

The AI-in-marketing story spent two years as a forecast. They have started producing tangible takeaways, and they point away from where most of the money has gone. Gartner found customers are three times more likely to resolve a service issue with a third-party tool like ChatGPT than with a…

Beyond Mentions: How AI Conversational Context Shapes Brand Recommendations

Beyond Mentions: How AI Conversational Context Shapes Brand Recommendations

Jul 10, 2026

Your AI Visibility Metrics Are Lying to You: How Conversational Context Shapes AI Responses, Demand-Genius research indicates that in B2B buyer journeys, only 16% of AI responses directly cite a brand, with a 0% citation rate observed during early awareness and consideration stages.

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Stibo Systems and CommerceIQ partner to close the gap between product data and retail sales

Jul 10, 2026

Stibo Systems, the largest independent provider of master data management (MDM) and the company behind the trusted intelligence platform, is partnering with CommerceIQ, the agentic AI platform for digital commerce, to help brands turn accurate, well-managed product content into stronger performance on retailer sites.

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News | July 10, 2026

Jul 10, 2026

Martech news July 9, 2026: Multiply launches 10 Minute ABM, Workato adds Agent Guardrails, IBM Bob gains cost analytics, Observe.AI tops the CMP Prism.

Crunchbase CRO Ann Davis on the pressure to show ROI from AI

Crunchbase CRO Ann Davis on the pressure to show ROI from AI

Jul 9, 2026

Crunchbase CRO Ann Davis on the pressure to show ROI from AI — why “better AI” is a distraction and fixing siloed, proprietary data is what actually drives returns.


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