Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Unmasking the Manual Work in Your “Automated” Operations with Hilary Smith, Linnworks

Oct 25, 2026

Hilary Smith, the CMO of Linnworks, whose career at the intersection of e-commerce, data, and automation provides a uniquely clear-eyed view of this challenge. Her perspective is a necessary one for any marketing leader who wants to ensure the promises they make in their campaigns can actually be kept…

CommerceIQ CEO Rahul Shah on discoverability as the new shelf: why retail media and product content are one system

CommerceIQ CEO Rahul Shah on discoverability as the new shelf: why retail media and product content are one system

Oct 22, 2026

CommerceIQ CEO Rahul Shah on why discoverability replaced shelf position in retail, and why retail media and product content now have to run as one system.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Measure AI by the Customers It Keeps with Tim Hayden from BrainTrust Partners

Oct 22, 2026

BrainTrust Partners CEO Tim Hayden argues AI ROI is a retention question. What CMOs should put on the budget line, and how to test data readiness in a week.

One Amazing Thing About Aampe by MoEngage with Zacahary Dorner

One Amazing Thing About Aampe with Zachary Dorner

Oct 22, 2026

Welcome to One Amazing About Aampe by MoEngage. Today we’re talking with ZachDorner, Lead – Solutions Consulting and he will be sharing one amazing thing about their platform with us today.

Optro CMO April Crichlow on the risks and rewards of brand transformation

Optro CMO April Crichlow on the risks and rewards of brand transformation

Oct 21, 2026

Today, we’re going to talk about brand transformation. Specifically, what happens when your market, driven by forces like AI, evolves faster than your brand name. We’ll get into the strategic thinking behind repositioning a successful company, not just for today’s customers, but for the one that’s rapidly taking shape…

IDT’s Kyla Malone on earning trust when customers conduct critical transactions

IDT’s Kyla Malone on earning trust when customers conduct critical transactions

Oct 21, 2026

Kyla Malone, Director of Marketing at IDT, on keeping BOSS Revolution customers’ trust from calling to money transfer with Braze, Amplitude, and AI.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Fix the Skill, Not the Draft with Andrew Black from Mitel

Oct 21, 2026

Mitel’s Andrew Black on why AI review means fixing the skill, not the draft — and why judgment about what not to build is the skill worth hiring for.

Mastering Cyber Five: Bridging the Marketer-Shopper Disconnect for 2026 Peak Performance

Acoustic: Mastering Cyber Five: Bridging the Marketer-Shopper Disconnect for 2026 Peak Performance

Oct 21, 2026

The Cyber Five period—Thanksgiving through Cyber Monday—represents a critical window for retail and e-commerce brands, often viewed as the peak of holiday sales activity. However, new research from Acoustic’s 2026 Cyber Five Gap Report reveals a significant disconnect between marketer strategies and actual shopper behavior, leading to missed revenue…

From MAICON: Robin Ross on making the shortlist when AI agents do the shopping

From MAICON: Robin Ross on making the shortlist when AI agents do the shopping

Oct 20, 2026

Robin Ross, Digital, Analytics and Loyalty Executive at Activate Insight, on how brands make the shortlist when a consumer’s AI agent does the shopping recorded live at MAICON.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: AI Fluency Is a Performance Conversation Now, with Jessica Shapiro from LiveRamp

Oct 20, 2026

LiveRamp CMO Jessica Shapiro on giving marketing teams an honest “why” for AI, operationalizing experimentation, and when fluency becomes a performance issue.

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