AI Ambition Meets Operational Reality: Bridging the B2B Revenue Operations Gap in 2026

AI Ambition Meets Operational Reality: Bridging the B2B Revenue Operations Gap in 2026

May 29, 2026

The latest LXA B2B State of Martech and Revenue Operations Survey 2026 highlights where this gap is widest, why it is increasingly expensive, and outlines clear priorities for revenue leaders to address it.

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News | May 29, 2026

May 29, 2026

Yesterday’s wave of press releases tells a story that Chief Marketing Officers (CMOs) need to read carefully as a strategic inflection point with real operational consequences. A few distinct tensions are emerging simultaneously across the martech landscape. First, the gap between martech investment and actual ROI is widening, not…

Intuit Mailchimp’s Head of Email Product discusses removing friction from martech

Intuit Mailchimp’s Head of Email Product discusses removing friction from martech

May 28, 2026

Agility requires more than just speed. It demands that we eliminate the friction between our systems and processes so teams can move from concept to customer with minimal translation errors and maximum impact. It also means that we need to find the best ways to understand campaign performance without…

Intuit Mailchimp logo

Intuit Mailchimp Launches Analytics AI and Expanded Data Integrations to Give Brands Conversational, Actionable Intelligence

May 28, 2026

New conversational analytics agent eliminates manual reporting and turns real-time customer data into clear, actionable next steps

This week in Marketing Technology, AI, and CX Podcasts

This Week in Marketing Technology, AI, and CX Podcasts | May 28, 2026

May 28, 2026

This week’s conversations sit at the same uncomfortable intersection: how do you build something durable when the systems you’re being measured on reward the opposite? Eric Ries opens the week with the bluntest framing of all — that the short-term metrics CMOs are handed can quietly corrupt the mission…

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Gen Z is Fueling the Secondhand Economy, But Trust Remains a Key Unlock for Future Growth, Seel Report Shows

May 28, 2026

57% of Gen Z bought secondhand in the last year, more than twice the rate of Gen X More than half of Gen Z has stopped shopping with a brand due to a poor return or refund experience

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Competitive Advantage of Being Utterly Forgettable

May 28, 2026

The new competitive advantage lies in being “ridiculously easy to do business with”—so seamless, so intuitive, that the interaction itself becomes forgettable. For enterprise leaders, this perspective demands a shift from asking “How can we delight our customers?” to “Where are we making their lives unnecessarily difficult, and how…

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News: May 28, 2026

May 28, 2026

Yesterday’s wave of press releases tells a story that Chief Marketing Officers (CMOs) need to read carefully — not as a celebration of AI progress, but as a strategic inflection point with real operational consequences. Three distinct tensions are emerging simultaneously: The gap between martech investment and actual ROI…

AI investment keeps climbing. Performance lags. Martech Futurist | May 27, 2026

AI investment keeps climbing. Performance lags. Martech Futurist | May 27, 2026

May 27, 2026

Three years into the enterprise AI cycle, productivity gains are no longer enough to satisfy boards. The gap separating the firms building durable advantage from the firms still chasing tool adoption keeps widening, and the McKinsey, Forrester, and HBR research from this week makes the structural reasons for that…

Brand Visibility for Agentic Commerce (BVAC)

A B2C Example of the Brand Visibility for Agentic Commerce (BVAC) Framework

May 27, 2026

For consumer direct-to-consumer brands, the practical exposure is sharper than the general case. DTC catalogs carry the densest promotional treatment of any category, they are co-listed on marketplaces that compete for the same agent attention, and the consumer agent’s selection behavior has now been measured directly. The Brand Visibility…