The CX goalkeeper had a smart discussion with James Dodkins
Yes, I really mean JAMES – THE CX ROCKSTAR! He was named The UK’s #1 CX Influencer by Customer Experience Magazine in 2020, he is a GLOBAL KEYNOTE SPEAKER, the HOST OF AMAZON PRIME’S ‘THIS WEEK IN CX’ and a lot more. The value he brings to the CX community is outstanding.
My key learnings:
-
Customer outcome first
- Start always by asking: who is the customer?
- Followed by the question: what is the successful customer outcome?
- Sharing is key and continuous learning is the only way to grow
- Success doesn’t happen by accident, it is carefully planned
- Productivity hack: TikTok is great to elaborate videos which can be published afterwards on other social media.
James gold nugget 🏅: “get into the habit to ask yourself what is the successful customer outcome for the customer”
How to contact James:
https://www.linkedin.com/in/jamesdodkins/
Thank you James!
