The CX Goalkeeper had a smart discussion with Rosaria Cirillo
Rosaria is an expert on H-CX, she is an Author a Certified Happiness Trainer and THE Happiness Driven Growth Change Catalyst. Additionally TED Speaker, CX Trainer & Management Advisor
We discussed about the book: Yellow Factor, Happiness in Business
You will learn about:
- The evolution of business through different levels: shareholders, customers, employees, purpose, and happiness
- Spiritual, physical, intellectual, relational, and emotional wellbeing translated into the business world for customers, employees, and society
- HAPPINESS as Health, Autonomy, Purpose, Play, Integrity, Nature, Empathy, Simplicity, Smile
- GROWTH as Grounding, Reaching up, Operationalizing, Wow Blossoming, Taking Time, Harvesting
… and much more
Her book suggestion:
- The Four Agreements; Don Miguel Ruiz, Peter Coyote, et al.
- The Fifth Agreement: A practical guide to self-mastery; Don Miguel Ruiz, Don Jose Ruiz, et al.
Rosaria’s golden nugget:
Act from the hearth and do it smiling and laughing
How to contact Rosaria:
· https://www.instagram.com/wownowexp/
· https://www.linkedin.com/in/rosariacirillo/
Thank you, Rosaria!
#customerexperience #leadership # #internationalweekofhappinessatwork #cxgoalkeeper #happinessdrivengrowth #hcx #humanexperience #podcast
