Listed in Conversational Marketing
- Boston Massachusetts
Although chatbots frequently utilize some degree of natural language processing (NLP) or speech recognition to understand written and spoken requests they primarily function with the help of scripted conversations which is in contradistinction to intelligent virtual assistants which utilize natural language understanding (NLU) to conduct human-like conversations. Businesses can leverage chatbot technology to automate tasks that formerly required human intervention. Based on a request from a user the chatbot provides the user with an output which is a response to the request in text or speech form.