The Delighted Customers Podcast with Mark Slatin

The show that explores tips, frameworks, and methods to delight customers

Follow on: Apple | Spotify | Empowered CX Website

Top 10 Management Podcast on Apple’s US Charts

According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.

Learn more about Mark Slatin on the Empowered CX Website.

#101: CX-PRO – Beyond the Basics: Book Review with the Editor

#101: CX-PRO – Beyond the Basics: Book Review with the Editor

Sep 9, 2024
#100: Watermark’s CX ROI Study: Proving It’s Value to Executives and Skeptics

#100: Watermark’s CX ROI Study: Proving It’s Value to Executives and Skeptics

Sep 5, 2024
#99: From Helping My Deaf Parents to Revolutionizing Customer Experience with AI

#99: From Helping My Deaf Parents to Revolutionizing Customer Experience with AI

Aug 29, 2024
#98: Trust in CX: Lessons from the Executive Assistant to Ronald Reagan

#98: Trust in CX: Lessons from the Executive Assistant to Ronald Reagan

Aug 22, 2024
#97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience

#97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience

Aug 15, 2024
#96 Building a CX Culture: Everence Federal Credit Union CEO and President

#96 Building a CX Culture: Everence Federal Credit Union CEO and President

Aug 8, 2024
#95: Transforming the Patient Experience through Effective Communication with Rachel Hitt, MD, Tufts Medical Center

#95: Transforming the Patient Experience through Effective Communication with Rachel Hitt, MD, Tufts Medical Center

Aug 1, 2024
#94: Improving Customer Loyalty through Martech and AI-Powered Solutions

#94: Improving Customer Loyalty through Martech and AI-Powered Solutions

Jul 24, 2024
#93: Driving Superior Customer Experience with AI and Digital Transformation

#93: Driving Superior Customer Experience with AI and Digital Transformation

Jul 17, 2024
#92 Transforming Workplace Culture: Dr. James Killian on Employee Experience

#92 Transforming Workplace Culture: Dr. James Killian on Employee Experience

Jul 10, 2024
#91: The Science of Sticky Ideas: Crafting Memorable CX Strategies

#91: The Science of Sticky Ideas: Crafting Memorable CX Strategies

Jul 3, 2024
colored light waves forming a pattern

Driving organizational change with customer feedback

Jul 3, 2024
#90: Ritz Carlton: Inside the Founder and Former President’s Customer-Centric Culture

#90: Ritz Carlton: Inside the Founder and Former President’s Customer-Centric Culture

Jun 26, 2024
#89: Salesforce’s Approach to Customer Success, AI, & CX

#89: Salesforce’s Approach to Customer Success, AI, & CX

Jun 20, 2024
#88: How Bilt Uses 3-D Instructions to Enrich Lives

#88: How Bilt Uses 3-D Instructions to Enrich Lives

Jun 13, 2024
hand holding dog paw

Tracking customer referrals to achieve growth

Jun 9, 2024
#87: Empathy-Driven Leadership

#87: Empathy-Driven Leadership

Jun 6, 2024
S2 | 86: The Power of Social Identity on CX with Professor Gary David

S2 | 86: The Power of Social Identity on CX with Professor Gary David

May 30, 2024
woman in black crew neck t shirt wearing white headphones

The importance of listening to customers authentically

May 26, 2024
S1 | 85: The Science of Brand Love

S1 | 85: The Science of Brand Love

May 23, 2024
S1 | 84: Leading Change by Leveraging Trust with Charles H. Green

S1 | 84: Leading Change by Leveraging Trust with Charles H. Green

May 16, 2024
S1 | 83: Lessons from Taylor Swift About How to Create Superfans with Brittany Hodak

S1 | 83: Lessons from Taylor Swift About How to Create Superfans with Brittany Hodak

May 9, 2024
smiling woman in short hair with a beautiful smile

Keeping customers as a primary focus

May 4, 2024
S1 | 81: Strategies for making cx your growth engine

S1 | 81: Strategies for making cx your growth engine

May 2, 2024
S1 | 81: Strategies for making cx your growth engine

S1 | 81: Strategies for making cx your growth engine

Apr 25, 2024
S1 | 80: Designing Experiences that drive loyalty

S1 | 80: Designing Experiences that drive loyalty

Apr 18, 2024
S1 | 79: Lessons from an ER doctor w/Dr. Judy Wolfe, Associate Chief Experience Officer, Cleveland Clinic

S1 | 79: Lessons from an ER doctor w/Dr. Judy Wolfe, Associate Chief Experience Officer, Cleveland Clinic

Apr 11, 2024
S1 | 78: Three Keys to Driving Customer Advocates

S1 | 78: Three Keys to Driving Customer Advocates

Apr 4, 2024
S1 | 77: Joe Pine: The Origin of “Customer Experience,” The Experience Economy, and What’s Next

S1 | 77: Joe Pine: The Origin of “Customer Experience,” The Experience Economy, and What’s Next

Mar 28, 2024
S1 | 76: Pink Zebra Moving: Differentiating on CX for Explosive Growth with CEO, Ron Holt

S1 | 76: Pink Zebra Moving: Differentiating on CX for Explosive Growth with CEO, Ron Holt

Mar 21, 2024
S1 | 75: What’s the Pioneering Edge for Today’s CX Leaders according to the NPS Creator

S1 | 75: What’s the Pioneering Edge for Today’s CX Leaders according to the NPS Creator

Mar 14, 2024
S1 | 74: Closing the Gap Between Brand Promise and Customer Experience with Nick Zeisler

S1 | 74: Closing the Gap Between Brand Promise and Customer Experience with Nick Zeisler

Mar 7, 2024

The Delighted Customers podcast is presented by The Agile Brand and produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation,  they craft human connections through intelligent, engaging and informative content.