The Delighted Customers Podcast with Mark Slatin

The show that explores tips, frameworks, and methods to delight customers

According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.

The Delighted Customers podcast is presented by The Agile Brand and produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation,  they craft human connections through intelligent, engaging and informative content.

Articles & Podcast Episodes


The Delighted Customers with Mark Slatin Podcast

Welcoming The Delighted Customers Podcast to The Agile Brand family

Greg KihlströmMar 3, 20243 min read

A little over six years ago, I started my own podcast journey. Having recently sold my marketing agency, I could now turn my focus from the day-to-day of running an agency to sharing what I’ve learned in my work consulting…