Customer Journey Orchestration (CJO)

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Adobe Journey Orchestration

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Journey Orchestration is a service built on Adobe Experience Platform that allows you tailor individual journeys for every customer based on their previous behavior and preferences.
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Adobe
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Alterian Real-Time CX Platform

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Alterian’s Real-Time CX Platform is equipped with built-in Customer Journey Analytics and Journey Orchestration capabilities that harness the power of AI to enable customer experience teams to deliver real-time, individualized …
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Alterian
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Convertbloom

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Convertbloom is an experience automation platform enabling authentic 360 dialogues and conversational marketing. It fills the void in cost-effective omni-channel experience automation to socialize brand story in a permission based …
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Twilio
https://www.twilio.com/
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CSG Xponent

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Formerly Kitewheel. CSG is a leader in innovative customer engagement revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around …
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CSG
https://www.csgi.com/
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Engage Hub

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At Engage Hub it’s our mission to make sure your business treats your customers as individuals to engage each and every one so you win them over faster and keep …
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Engage Hub
https://engagehub.com/
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InQuba

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inQuba’s Software-as-a-Service platform drives customers to their goals using its proprietary journey point ingestion capabilities enabled through machine learning, single view of the customer, omni-channel engagement and chat commerce. The …
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InQuba
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Medallia Experience Orchestration

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Formerly Thunderhead. Medallia Experience Orchestration (MXO) extends customer experience insight into actionable strategies by identifying real-time customer intent, then applying what is learned to make every action the right action for every customer moment.
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Medallia
https://www.medallia.com/products/experience-orchestration/
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Microsoft Dynamics Orchestration

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Combine data with real-time journey orchestration and next-generation AI. Start with the customer data platform or journey orchestration and create personalized marketing experiences your way.
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Microsoft
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NICE

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NICE CXone Journey Orchestration is the invisible intelligence that helps businesses master the complexity of today’s customer journey. Guide consumers from the very start to successful resolution of their journey …
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NICE
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Optimove

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Optimove’s unique approach to orchestration combines marketer-led frameworks with next generation AI to orchestrate personalized multichannel journeys that never crossfire or break. Optimove’s AI Orchestration determines the next-best-campaign for each …
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Optimove
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