Emotional Intelligence with Sandra Thompson

The CX Goalkeeper had the great opportunity to interview Sandra Thompson

LinkedIn Headline: Founder of the Ei Evolution CX & EX Consultancy| CX & EX Educator| 1st Goleman Emotional Intelligence Coach in the UK| TEDx speaker| Applied CX & EI course lead| Contributing author to PUNK XL

Highlights:

00:00 Game Start

00:55 Sandra’s Introduction

02:10 CX3

03:25 Sandra’s Values

06:00 Definition of Emotional Intelligence (EI)

08:35 Sandra’s preferred two components of EI

10:50 The most difficult competency to explain

13:05 The most underrated competencies

14:35 The place of emotions in business

22:05 Link among emotions, employee experience and loyalty

28:50 What are we going to discuss in 10 years related to EI in employee experience

31:40 Sandra’s Book Suggestion

32:55 Sandra’s Contact Details

33:45 Sandra’s Golden Nugget

… and much more on http://www.cxgoalkeeper.com/SandraThompson

Sandra’s Contact Details:

https://www.linkedin.com/in/cxeisandra/

https://www.eievolution.com/

Thank you, Sandra!

#cxgoalkeeper #customerexperience #podcast #leadership #emptionalintelligence #eievolution