The CX Goalkeeper had the great opportunity to interview Naeem Arif
LinkedIn Headline: “Customer Experience” 🏆 Business strategies that deliver an amazing #CX #Retail #Hospitality #BusinessCoach #Mastermind #MWIT22 @UnitedCarpets
Highlights:
00:00 Game Start
00:38 Naeem’s introduction
04:03 Naeem’s values
04:44 Agility in projects
06:52 Best practices
10:01 Leveraging agility
12:35 Downsides of agility
15:19 Where to start with agility
16:54 How to leverage agility
21:30 Different perspectives on the same topic
22:40 Working for a purpose
23:12 The future question
24:08 Book suggestion
25:11 Naeem’s Golden Nugget
and much more … https://www.cxgoalkeeper.com/NaeemArif2
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