The CX Goalkeeper had the great opportunity to interview Olga Potaptseva
LinkedIn Headline: Agile CX Solutions| Top 25 CX Influencer | CX Consultant | Founder of CXpanda 🐼 | CX mentor | Best-selling author and Speaker
Highlights:
- 00:00 Game Start
- 00:37 Olga’s introduction
- 05:42 Olga’s values
- 07:32 Definition of agility
- 08:43 Agility and CX
- 11:04 Leveraging Agility
- 16:25 Prioritizing
- 19:38 Olga’s Agile Framework
- 20:29 First steps in agility
- 22:22 Agility Benefits
- 22:49 CX Panda
- 25:10 Joining CX Panda
- 26:10 Supporting CX Panda
- 26:53 Need content
- 28:48 Why Panda? 🙂
- 30:18 The Future of CX
- 31:19 Book Suggestion
- 32:35 Contact Details
- 32:54 Golden Nugget
and much more on: https://www.cxgoalkeeper.com/OlgaPotaptseva
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