The CX Goalkeeper had the great opportunity to interview Greg Melia
LinkedIn Headline: CEO at Customer Experience Professionals Association (CXPA)
Highlights:
00:00 Game Start
00:38 Greg Melia’s Introduction
02:58 Greg Melia’s Value
04:18 The roots of the CXPA
07:43 Focusing on the Customer and not on definitions
11.02 Connecting with the outside world
16:09 Purpose led companies
18:26 Culture
20:40 CX Day
24:23 The Future of CX
27:36 Contact Details
29:28 Greg’s Golden Nugget
and much more on https://www.cxgoalkeeper.com/GregMelia
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