The CX Goalkeeper had the great opportunity to interview Carsten Ley
LinkedIn Headline: OKR | Project | Agile & Experience Consultant | Keynote Speaker for Engagement & Getting things done
Highlights:
- 00: Game Start
- 00:29 Carsten’s Introduction
- 01:28 Carsten’s Values
- 01:59 OKR Definition
- 04:27 from KPIs to OKRs
- 11:15 Starting with OKRs
- 14:31 ORK with an A at the end “Actions”
- 17:49 How is it possible to steer, measure and ensure that the results get really achieved?
- 21:08 The right culture
- 23:25 OKR in Customer Experience
- 27:18 The future of CX
- 28:42 Book Recommendation
- 29:14 Contact Details
- 29:29 Carsten’s Golden Nugget
and much more
#cxgoalkeeper #customerexperience #podcast #leadership
