Liveops Unveils LiveNexus to Help Enterprises Modernize CX with Confidence

Liveops Unveils LiveNexus to Help Enterprises Modernize CX with Confidence

Jan 21, 2026

AI and human orchestration backed by nearly 30 years of operational data to modernize customer experience with intelligence and rigor 

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AI’s Shifting Role in CX: Prioritizing Quality, Empathy, and Transparency Beyond Speed

Dec 16, 2025

The Liveops 2025 Holiday AI & Customer Service Report reveals a critical shift in consumer expectations: the demand for quality, empathy, and transparency now outweighs the…

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AI Took Over Holiday Customer Service in 2025 But Most Shoppers Still Preferred Humans, New Liveops Survey Finds

Dec 16, 2025

First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only 29% say it improved their experience

Catch the latest episodes of our shows

#823: Hostinger CEO Daugirdas Jankus on scaling from a local player to a global force
The Agile Brand with Greg Kihlström

#823: Hostinger CEO Daugirdas Jankus on scaling from a local player to a global force

#822: From eTail: NoFraud Head of CX Breanna Moreno on customer loyalty, post-purchase abuse, and the moments after a sale
The Agile Brand with Greg Kihlström

#822: From eTail: NoFraud Head of CX Breanna Moreno on customer loyalty, post-purchase abuse, and the moments after a sale

The Agile Brand with Greg Kihlström
The Agile Brand with Greg Kihlström

#821: From eTail: CommerceIQ’s Himanshu Jain and Bill Schneider on delaying the gap between strategy and execution

#820: From eTail: Stitch Fix’s Noah Zamansky on bringing back the fun of shopping and integrating agentic AI into retail
The Agile Brand with Greg Kihlström

#820: From eTail: Stitch Fix’s Noah Zamansky on bringing back the fun of shopping and integrating agentic AI into retail

#819: Recurrent CEO Andrew Perlman on the role of traditional media companies when there are 1.1 billion active content creators
The Agile Brand with Greg Kihlström

#819: Recurrent CEO Andrew Perlman on the role of traditional media companies when there are 1.1 billion active content creators


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