The CX Goalkeeper had the great opportunity to interview Alex Mead
LinkedIn Headline:
Chief Customer Service Experience Officer – Transforming omnichannel CX across contact centre, digital, social & physical channels – Leading teams which innovate across all customer activities – CRM, AI, Data, Analytics
Highlights:
0:00 Game Start
1:41 Alex’s introduction
3:08 Alex’s view on the CX landscape
6:20 Alex’s two bad experiences
10:18 Definition of service excellence – the definition of EPIC service
13:10 The Role of CX Professional
17:15 The missing skills in the CX community
26:25 In 10 years time what we are speaking about in relation to Customer Experience and Customer Service Experience?
29:30 Alex’s book suggestion
31:12 Alex contact details
31:30 Alex’s Golden Nugget
32:39 Game End
For more details: http://www.cxgoalkeeper.com/AlexMead
Guest’s Contact Details:
- https://www.linkedin.com/in/alexmead/
- alex maed at sky dot com
Thank you, Alex.
#cxgoalkeeper #customerexperience #podcast #leadership
