Uplifting Service with Ron Kaufman – First Half

The CX Goalkeeper had the great opportunity to interview RON KAUFMAN

Ron’s LinkedIn Headline: New York Times Bestselling Author “UPLIFTING SERVICE” | Customer Experience & Service Culture Expert | Keynote Speaker

This discussion was split in 2 episodes. On April 11th, the second episode will be live

Highlights:

00:00 Game Start

1:35 Ron Kaufman’s Introduction

4:30 Ron’s 6 personal values

7:30 Service, Care and Love

8:40 The Grandma story at the Kindergarten

9:40 Uplifting Service

10:30 The definition of Service

14:15 Pillars of the Service Culture

18:30 Excellent Service vs. Service Culture

… and much more

Ron’s Contact Details:

• https://www.ronkaufman.com

• https://www.linkedin.com/in/ronkaufman/

• https://www.youtube.com/user/ronkaufman

Thank you, Ron.

more information: http://www.cxgoalkeeper.com/RonKaufman1

Second episode: http://www.cxgoalkeeper.com/RonKaufman2 (available starting from April 11th 2022)

#cxgoalkeeper #customerexperience #podcast #leadership #service #care