Uplifting Service with Ron Kaufman – Second Half

The CX Goalkeeper had the great opportunity to interview RON KAUFMAN

Ron’s LinkedIn Headline:

New York Times Bestselling Author “UPLIFTING SERVICE” | Customer Experience & Service Culture Expert | Keynote Speaker

This discussion was split in 2 episodes. On April 4th, the first episode went live

Highlights:

00:00 Service Process & Service Perception

6:11 Measurement of service quality

9:35 The future of service (“A customer is anyone who is not me”)

13:30 Book suggestion

15:50 Contact details

17:20 Ron’s Golden Nugget

… and much more

Ron’s Contact Details:

• https://www.ronkaufman.com

• https://www.linkedin.com/in/ronkaufman/

• https://www.youtube.com/user/ronkaufman

Thank you, Ron!

more information: http://www.cxgoalkeeper.com/RonKaufman2

First episode: http://www.cxgoalkeeper.com/RonKaufman1

#cxgoalkeeper #customerexperience #podcast #leadership #service #care