According to Gainsight’s 2022 Customer Success Index, companies that reported the highest net revenue retention rates (NRR) also reported investing 10% of their revenue in their customer success and customer success operations (or CS Ops) teams – which translates to the fact that investing in customer success increases both revenue and overall value of the business.
Today we’re going to talk about Customer Success Operations and the role it plays in the current success and future growth of companies.
To help me discuss this topic, I’d like to welcome Scott Salkin, SVP and GM, Gainsight Essentials at Gainsight.
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