Customers want seamless experience, and brand want to deliver them, but keeping conversations flowing smoothly across chat, voice, email, SMS, and social channels for customers is easier said than done. Well, what if there was a platform that enabled this for customers and employees?
Welcome to One Amazing About Capacity. Today we’re talking with David Karandish, CEO and Founder at Capacity and he will be sharing one amazing thing about their Intelligent Virtual Agent (IVA) with us today.
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From the creators and host of the award-winning The Agile Brand™ with Greg Kihlström podcast, comes One Amazing Thing With Greg Kihlström, a show that puts the spotlight on the latest and greatest MarTech products and platforms by showcasing one feature that makes them… amazing.
About David Karandish
David Karandish is Founder & CEO of Capacity – an enterprise SaaS company headquartered in St. Louis, MO. Capacity is a support automation platform that uses AI to deflect emails, calls, and tickets so internal and external support teams can spend more time doing their best work.
Prior to starting Capacity, David was the CEO of Answers Corp. He and his business partner Chris Sims started the parent company of Answers in 2006 and sold it to a private equity firm in 2014 for $960m.
David sits on the boards of Create a Loop (a computer science education non-profit tackling the digital divide by teaching kids to code). David was also an early investor and board member at Nerdy (NYSE: NRDY), an on-demand, real-time learning platform in the ed tech space.
David lives in St. Louis with his wife, Erin and four kids. When not working, he enjoys spending time with his family and playing ukulele.
Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com
From the creators and host of the award-winning The Agile Brand™ with Greg Kihlström podcast, comes One Amazing Thing About… with Greg Kihlström, a show that puts the spotlight on the latest and greatest MarTech products and platforms by showcasing one feature that makes them… amazing.
