A vital part of the buyer’s experience is, of course, getting the thing you ordered in the first place. So using predictive analytics to assess the level of delivery risk before a package is shipped becomes extremely important so merchants can ensure their customers have a seamless experience. My guest today is going to talk about an innovative solution to this challenge.
Welcome to One Amazing About UPS Capital. Today, host Greg Kihlstrom welcomes Ashley Hillman, Director of New Product Innovation at UPS Capital and she will be sharing one amazing thing about UPS Capital’s Delivery Defense with us today.
Watch the Episode
About Ashley Hillman
Ashley Hillman is a Director of New Product Development at UPS Capital, where she leads a cross-functional agile team to build and commercialize our new digital product offerings. She recently led the launch of DeliveryDefense Shipping Intelligence, a DaaS product that uses enriched delivery data and machine learning to help predict shipping outcomes before a label is even generated. Ashley started her career at UPS in 2011 as a Human Resources Administrative Assistant and has held different roles at the company including Director of Field Marketing and Director of Digital Channel Marketing. Ashley received both her MBA and bachelor’s degree from The University of Georgia.
Resources
UPS Capital website: https://www.upscapital.com
The One Amazing Thing with Greg Kihlström website: https://agilebrandguide.com/the-agile-brand-podcasts/one-amazing-thing-about-with-greg-kihlstrom/
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