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Industry News
The Agile Brand with Greg Kihlström® Podcast
Expert mode MarTech, CX, and AI. Catch on: Apple | Spotify | Amazon
One Amazing Thing with Greg Kihlstrom™
See it in action on our video show.
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Customers don’t always know what questions to ask when shopping for a product. What if there was an AI-guided shopping assistant that always knew the right questions to ask to help customers make smarter shopping decisions?
Our Other Shows
B2B Agility with Greg Kihlström™ Podcast |
Delighted Customers with Mark Slatin |
Worth Knowing with Bonnie Habyan |
Expert Mode Articles
UX has long been perceived as a deliberate craft—methodical research, slow testing, and incremental refinements. But now, AI is putting that timeline under pressure. As companies strive for faster, more efficient customer…
It’s one thing to build a recognizable brand. It’s quite another to scale that brand across countries, cultures, and continents—especially when your customers expect personalization, integrity, and clarity at every touchpoint.
In a time when marketers are told to “move fast and personalize everything,” the pressure to build meaningful, measurable customer journeys—before the competition even drafts wireframes—has never been higher. At PegaWorld 2025…