The CX Goalkeeper had the great opportunity to interview Dennis Snow
LinkedIn Headline: Customer Service Keynote Speaker, Consultant, and Author
Highlights:
00:00 Game Start
00:30 Dennis’ introduction
03:31 Dennis’ values
05:19 Disney, what are the key ingredients to be so successful in this magic world?
09:30 Disney is offering a great experience But let’s quite expensive…
13:38 People want always to come back
14:47 How is it possible that cast members are always so friendly?
18:56 Onstage and backstage.
21:23 What can companies learn from Disney?
25:50 Talking about CX: what are we going to discuss about in 10 years?
28:24 Dennis’ book suggestion
30:08 Dennis’ Contact details
32:03 Dennis’ Golden Nugget
and much more on https://www.cxgoalkeeper.com/DennisSnow
Guest’s Contact Details:
dennis AT snowassociates DOT com
https://www.linkedin.com/in/dennissnow/
https://www.snowassociates.com
#customerexperience #podcast #leadership #cxgoalkeeper
