The CX Goalkeeper had a smart discussion with deBBie Akwara
deBBie is a CX Start-Up CEO, a Global CX Thought Leader & Influencer, a CX Entrepreneur, Practitioner & Educator and Humanitarian
Key topics discussed is the competency framework required to deliver CX Success
- Business goal understanding & CX diagnostics.
- CX goal alignment with the business goal.
- CX goal alignment with internal stakeholders (other functions or departments).
- CX improvement design, deployment and measurement.
- CX Inspiration, motivation and reporting.
- CEM institutionalization i.e. embedding company-specific tried and tested CEM practices in company culture and business operations.
- Achieve business goal + attain projected CX maturity status + increase CEM capabilities
additional information: http://www.cxgoalkeeper.com/deBBieAkwara
Thank you deBBie!
