The CX Goalkeeper had a smart discussion with Tue Sottrup
Chief CX Evangelist at Dixa & an Ambassador of the ECXO. Tue is passionate about customer service and engagement, and he truly believes that software can empower customers and businesses to build stronger bonds, be more efficient and increase productivity to unprecedented levels.
You will learn:
- Some highlights on the ECXO
- How DIXA makes the conversation between companies and customers EASIER
- How agents can focus on the customers and not on the systems they are using
- How to create happy agents and engage them in the improvements process
- How to get the buy-in from the organization to act on customers’ / agents’ feedback
… and much more
His book suggestion:
- The Effortless Experience – Matthew Dixon, Nick Toman, Rick DeLisi
- Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days – Joey Coleman
Tue’s golden nuggets:
- Customers are always right to be understood. They are not always right in what they want but in being understood.
- Be able to change, be quick on adapting.
How to contact Tue:
· https://www.linkedin.com/in/tuesottrup/
· https://twitter.com/tuesottrup
Thank you, Tue!
Subscribe to the ECXO: http://www.ecxo.org/individuals
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