My Courses
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#13 From Ivy League to Inmate (Part 2): Rashmi Airan’s Journey of Resilience
In this powerful episode of “Worth Knowing,” we explore the remarkable story of Rashmi Airan, a former Ivy League attorney who became Inmate 05121104. For six long months in federal prison, Rashmi faced the harsh realities of incarceration, but it was…
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The Customer Experience World Games 2025 with Neal Topf
The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding…
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#688: Building a Customer Brain and how it benefits customers and the business with Christian Nelissen, National Australia Bank
Today we are here at PegaWorld 2025 at the MGM Grand in Las Vegas, and we’re going to talk about how National Australia Bank has built what they call a “Customer Brain” — a centralized, intelligent decisioning layer that unifies engagement across service, sales, and relationship-building at scale. To help me explore this, I’d like…
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Bread Financial Study Finds 7 in 10 of People Believe AI Will Play a Big Role in Financial Services in the Next 10 Years
A new study from Bread Financial® (NYSE: BFH), a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions reveals that over half of respondents (52%) report actively using artificial intelligence (AI) financial tools, such as chatbots for customer service and robo-advisors for investing, and seven in 10 think the tech will play a…
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LearnUpon Research Reveals Organizations Are Betting Big on Customer Education
The global survey report highlights the importance of addressing gaps that will be crucial in proving the value of customer education and securing further investment for programs.
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Adeptia Introduces AI-Driven Intelligent Document Processing, AIDP, Ensuring Highly Accurate Data Extraction and Seamless Data Integration for the Enterprise
Leveraging advanced AI technologies, Adeptia AIDP empowers business users to automatically extract insights from unstructured documents like purchase orders, invoices, and loan applications, putting data to work in minutes
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New Book Launch: The Agile Brand Guide®: E-Commerce Offers Practical Strategies from Leading Industry Experts
The Agile Brand, a leading media and publishing company focused on marketing technology, customer experience, and digital transformation, announces the launch of its latest book, The Agile Brand Guide®: E-Commerce (2025 Edition). Curated and edited by Greg Kihlström, a renowned MarTech expert and host of the highly ranked podcast The Agile Brand with Greg Kihlström®,…
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#47: The power of AI in UX research and design with Jason Bowman, The Office of Experience
How does a B2B brand maintain speed and agility in the area of UX design, where it has often taken a considerable amount of time, effort, and testing to get to a better result? Today we’re going to talk about using AI strategically in UX…
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The Science of Anticipation: Using Data to Predict Customer Needs and Market Moves
You pour resources into campaigns only to see lukewarm results. You stock inventory that gathers dust. You scramble to react to sudden demand spikes—or worse, miss them entirely. When that happens, wasted budgets, eroded margins, and irrelevance are never far behind. But what if you could anticipate customer needs and market shifts before they happen?
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Smartphones now power 64% of global web traffic, marking a new all-time high
Mobile web traffic has steadily increased since mid-2033, driven by faster mobile networks and a generation glued to their phones for everything, from news to shopping and entertainment. With websites becoming more mobile-optimized, the shift from desktops has become an ongoing digital trend, driving mobile’s share in web traffic to record highs.
