My Courses
-
CX Goalkeeper with Maurice FitzGerald 1st half – S1E36 is about NPS strengths, weaknesses and its future
The CX Goalkeeper had a smart discussion with Maurice FitzGerald Editor in Chief – Content, at OCX cognition. VP Customer Experience HP Software (retired). Former manager of the 23,000-member Net Promoter System (NPS) Forum on LinkedIn. Helping…
-
167: #167: Return to Work, Part 4: Different Approaches to the Return to the Office
Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss issues related to the workforce, the role of place in the future of work, and the role of the creative sector in a larger…
-
Business Chief: Event from AED and The Agile World brings business leaders together to discuss the changing workplace.
As a leading innovator in placemaking to promote business growth, Arlington Economic Development and The Agile World are leading the discussion within the Return on Creativity community to understand and improve the future of people, places, and work.
-
Return on Leadership Virtual Event Discusses the Role of Executives in the Return to the Office
On September 14, 2021 at 1pm ET, a virtual event titled Return on Creativity: Return on Leadership will explore leadership’s role in creative and innovative solutions to the return to the office and the future of work.
-
166: #166: Agile M&A with Chris Von Bogdandy, Slalom
Today we’re going to talk about Agile M&A – applying iterative processes and systems in place in order better ensure the success of a merger or acquisition. To help me discuss this topic, I’d like to welcome Chris Von Bogdandy, Senior Director…
-
CX Goalkeeper with Adam Posner – S1E35 is about Recruiting business, the first step in the employee experience
The CX Goalkeeper had a smart discussion with Adam Posner Adam Posner is the Founder and President at NHP Talent Group- a boutique NY-based talent consultancy, specializing in talent access for Senior-level roles within: Digital Marketing, Media,…
-
165: #165: Return to Work, Part 3: Will the Next 12 Months Be Like the Last?
Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss issues related to the workforce, the role of place in the future of work, and the role of the creative sector in a larger…
-
164: #164: Stories and the Customer Experience with Gabrielle Dolan
Today we’re going to talk about the power of customer and employee stories to create great customer experiences. To help me discuss this topic, I’d like to welcome Gabrielle Dolan, Speaker, Founder Jargon Free Fridays, and author of the book…
-
CX Goalkeeper with Santhakumaran Atmalingam – S1E34 is about the CX infinite loop and the marriage of CX & EX.
The CX Goalkeeper had a smart discussion with Santhakumaran Atmalingam Santhakumaran is the Founder of CX Expert Asia, an International Customer Experience Consultant, a Global Keynote Speaker and Judge at several international CX awards. In this…
-
163: #163: Return to Work, Part 2: Doing “Return to the Office” Well
Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss issues related to the workforce, the role of place in the future of work, and the role of the creative sector in a larger…
