My Courses
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CX Goalkeeper with Ian Golding – S1E27 is about boosting CX professionals’ motivation
The CX Goalkeeper had a smart discussion with Ian Golding, the CX specialist (and not expert) Ian is THE Global Customer Experience Specialist (and not expert!). He is a Certified Customer Experience Professional (CCXP) and the first recognized…
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CX Goalkeeper with Bjoern Kaelin – S1E26 is about leadership, empathy and the ART of collaboration
The CX Goalkeeper had a smart discussion with Björn Kälin My learnings: His definition of empathy: feeling into something. The target is to understand customers’ feelings and acting on feelings (including what to do next) We are all humans,…
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151: #151: Office planning for the future of work with David Cornbrooks, Savills North America
Today we’re going to talk about the return to the office and how it is causing companies to need to be nimble and adaptive in their approach to planning their office needs for everything from the next several months to the next several years. To…
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150: #150: Meaningful Business Transformation with Andrew Deutsch, Fangled Technology
Today we’re going to talk about creating meaningful change in organizations. While most leaders say they want their company to be forward-thinking and stay ahead of the competition, when the rubber meets the road, there is often a reluctance to…
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149: #149: Retaining our humanity in a remote work world with John Friedman
Today we’re going to talk about some of the things that a shift to remote work has changed that may have gotten less notice than some more obvious things like Zoom meeting fails, companies’ lack of remote work policies, and other things that were…
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CX Goalkeeper with Annika Björck – S1E25 is about leadership and the source for change change
The CX Goalkeeper had a smart discussion with Annika Björck My learnings: Most transformation projects fail due to 2 main causes: The initiative’s success cannot be proved, and little improvements are invisible Too much focus on “doing” and…
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148: #148: AR, VR, and the Future of Work with Cathy Hackl, Futures Intelligence Group
Today we’re going to talk about the Future, and more specifically how augmented and virtual reality will play a role in our futures. To help me discuss this topic, I’d like to welcome Cathy Hackl, Author, Futurist and Chief Metaverse Officer at…
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147: #147: Creating Repeat Customers with Shep Hyken
Today we’re going to talk about a critical component of the customer experience: creating customer loyalty so you have satisfied customers, advocates for your brand, and, ultimately customers who COME BACK for more. To help me discuss this topic,…
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146: #146: Building a Customer-Centric Organization with Ilenia Vidili
Today we’re going to talk about building a customer-centric organization, and how to balance profits, technology, and culture while doing so. To help me discuss this topic, I’d like to welcome Ileniah Vidili, Customer Experience Advisory and…
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CX Goalkeeper with Faran Niaz – S1E24 is about outstanding experiences in Dubai, the center of excellence
The CX Goalkeeper had a smart discussion with Faran Niaz Faran Niaz is CEO & founder of CX FUTURE. He is a change management expert, agile CX leader and transformation specialist. Faran is an international speaker & awards judge. Additionally,…
