My Courses
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AI’s Shifting Role in CX: Prioritizing Quality, Empathy, and Transparency Beyond Speed
The Liveops 2025 Holiday AI & Customer Service Report reveals a critical shift in consumer expectations: the demand for quality, empathy, and transparency now outweighs the pursuit of mere automation quantity. Enterprises must strategically pivot their AI deployments to blend technological efficiency with human-centric design, ensuring that AI serves to enhance rather than diminish the…
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AI Took Over Holiday Customer Service in 2025 But Most Shoppers Still Preferred Humans, New Liveops Survey Finds
First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only 29% say it improved their experience
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Blueshift Launches the Next Era of Customer AI
Compass finds revenue opportunities. Launchpad builds the campaigns. Together, these agents give marketers more capacity, more personalization, and more growth.
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Expert Mode: Beyond the Automation Hype: Designing an Empathetic Future with AI
The real challenge, and the greater opportunity, lies not in replacing human effort but in amplifying it. This requires a more nuanced approach, an intentional choreography between human creativity and machine capability. It demands that we move beyond the rigid, outdated frameworks of customer segmentation and learn to read the dynamic, real-time language of customer…
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#74: Maximizing the value of your partnerships with Peter Fogelsanger
Peter is a seasoned partner executive and partner program consultant. He provides fractional consulting and program advisory services to growth companies. Current engagements include several early-stage PE or VC backed startups. Prior to consulting, Peter was founding Head for Partnerships and Enablement at Contentstack, building the program from the ground up which produced over $22M…
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#49: One Amazing Thing About Klaviyo with Grant Deken
What if you could unite your marketing, data, and customer experience into one autonomous, intelligent platform, giving you your own, AI-first, B2C CRM? Welcome to One Amazing About Klaviyo. Today we’re talking with Grant Deken, Head of Product, Klaviyo Service at Klaviyo and he will be sharing their Service Suite, consisting of Customer Hub and…
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Navigating the 2025 Job Market: Key Insights for Enterprise Talent Strategy
According to the TopResume Jobseeker Trends Report 2025, which surveyed 2,000 full-time U.S. workers in October 2025, a significant portion of the workforce is actively seeking new roles, with nearly half (36.2%) having searched in the past year and another 27% planning to do so in the coming year.
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TopResume: From Hustle Season to Smart Moves: Job Seekers Take 2026 Into Their Own Hands
As the end of 2025 approaches, millions of U.S. professionals are taking a proactive approach to their career moves, according to the newly released 2026 Job Seeker Trends Report from TopResume, the world’s largest resume-writing service. Surveying 2,000 full-time workers, the research reveals that 27% plan to start a job search in the new year, while 37% are…
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AI-Driven Marketing Strategy: Adapting Decision-Making for Enterprise Performance
Marketing is undergoing a rapid transformation, driven primarily by the strategic integration of Artificial Intelligence (AI). New research from McKinsey indicates that 42% of companies now routinely apply AI in their marketing operations, with 16% extending its use directly into marketing strategy.
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Replace or be replaced: Survey reveals marketing insights from AI adoption
According to a recent survey of marketing leaders, 25% of marketers use AI for data management, analytics, and reporting, which is the most popular usage among other fields in marketing strategy.
