How privacy by design builds brand trust
Privacy by design is a concept that emphasizes integrating privacy and data compliance into products and services from the very beginning of their development. This means…
Harnessing the power of Emotional Intelligence in CX
In this episode of the CX Goalkeeper Podcast, we explore how emotional intelligence (EI) can dramatically improve customer experience (CX) and employee performance. Michael Mattson, an…
#591: Building an accessible digital experience with Jennifer Griffin Smith, Acquia
This past May, Acquia released its 2024 Survey Report: Consumer Perspectives on Digital Accessibility, which found several common accessibility challenges with digital platforms, including an inaccessible…
The important of patient-centered communications
Patient-centered communication is a crucial aspect of healthcare that can greatly impact the overall patient experience (PX) and outcomes. In the interview, Dr. Rachel Hitt from…
Amplitude Launches Self-Service A/B Testing Capabilities To Speed Innovation
Amplitude (Nasdaq: AMPL),a leading digital analytics platform, today announced Web Experimentation – a new product that makes it easy for product managers, marketers, and growth leaders to A/B test…
Customer-focused digital experience drives growth
Customer-focused digital experience is a crucial factor in driving growth for businesses. Companies that prioritize providing a seamless and personalized experience across various channels have the…
67% of CEOs say organization success rests on CFO shoulders, OneStream report finds
OneStream, the leading enterprise Finance management platform that modernizes the Office of the CFO by unifying core finance and operational functions – including financial close, consolidation,…
The rapid evolution of AI in marketing
Artificial intelligence (AI) in marketing is evolving rapidly, with new developments and advancements happening at a fast pace.
