#109 Strategies to Measure and Prove the Value of Customer Experience Investments
1-800 Flowers, AIG and other examples of ROI of CX by Tom Shimko
Customer success drives lasting B2B partnerships
In the ever-evolving landscape of B2B marketing, the concept of customer success has emerged as a cornerstone for building enduring relationships between businesses and their clients.
#598: Keeping up with consumer payment preferences with Will Mavromichalis at Kount
Are you keeping up with the changing payment preferences of your customers? Welcome to today’s episode, where we’re exploring the rapidly changing landscape of online payments…
#18: One Amazing Thing About Bryj with Nico Bitner
It’s important for marketing teams to be able to focus on big ideas, but in an increasingly competitive marketplace, someone – or some thing – needs…
Differentiating a brand through exceptional member experience
Differentiating through exceptional member experience is a key strategy for financial institutions like Everence Federal Credit Union to stand out in a competitive market. In a…
#28: Discussing the marketing jobs market with Sue Keith, Landrum Talent Solutions
How elections, the economy, and AI are affecting job seekers and hiring managers
Focusing on the customer journey first when developing an e-commerce strategy
Understanding the needs and preferences of the customer is essential for creating a successful e-commerce platform, thus it is important to focus on the customer journey…
Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging
In this episode of the CX Goalkeeper Podcast, Jonathan Stutz shares his journey and insights on building inclusive leadership cultures within organizations. As the author of…
