Agile accessibility prioritizes user flows
Agile accessibility prioritizes user flows by shifting focus to key processes and actions that users take within a digital experience.
460: #460: Retention in an Omnichannel World with Ann Fellman, Bloomerang
Today we’re going to talk about a topic we don’t talk about much on this show – nonprofits, and more specifically since it’s December, end of year giving. If you’re like me, you’re probably currently being inundated with calls to donate from…
Harnessing Artificial Intelligence: Balancing Technology and Humanity with Paul Banks
Welcome to a groundbreaking episode of the CX Goalkeeper Podcast, where we dive deep into the world of AI and its impact on customer experience and leadership. In this episode, our host Gregorio Uglioni is joined by Paul Banks, an expert in AI and the…
The importance of self-awareness for building high-performance teams
Self-awareness is a key component of high performance and personal growth. In the podcast transcript, the importance of self-awareness for high performance is discussed, highlighting its benefits for both individuals and teams.
AI-based automation enhances workflow efficiency
Artificial intelligence (AI)-based automation is revolutionizing workflows and enhancing efficiency across various industries.
Aircall Appoints Scott Chancellor as CEO
Aircall, the customer communication and engagement platform, today announced that Scott Chancellor will join the company as Chief Executive Officer (CEO), effective immediately.
Driving brand loyalty through a great e-commerce experience
Brands need to understand what is important to their customers and replicate that experience consistently across all touchpoints.
459: #459: Product leaders and the customer experience with Jess Keeney, Duck Creek Technologies
Today we’re going to talk about the role of product leaders in shaping the customer experience, and how continuous learning and continuous improvement help build great product teams. To help me discuss this topic, I’d like to welcome Jess Keeney,…
S1 | 17: Stop self-silencing, unmute yourself and your ideas to reach your full potential with Rachel Druckenmiller
In this episode co-host Adam Chen speaks with Rachel Druckenmiller, founder of Unmuted and keynote speaker/corporate facilitator. Rachel’s unique journey is explored as well as how she found her passion in life helping individuals unmute themselves and stop the self-silencing behavior we all experience. Rachel opines on how internal and external obstacles can be overcome in both work and life to realize our full potential.
458: #458: Demystifying CX Governance with Sami Nuwar
Today we’re going to talk about demystifying CX governance, what exactly we mean by “governance,” as well as the components that make it truly work for an organization—and their customers. To help me discuss this topic, I’d like to welcome…