Latest Employee Experience Posts
Aligning Incentives for Unified Goals: A Path to Enhanced Customer Experience
Organizations are increasingly recognizing the importance of aligning incentives across various teams to achieve unified goals. The discussion highlights a…
The role of empathy in the patient experience
The importance of empathy in healthcare is highlighted in this interview as a crucial component of patient care. Burnout, emotional…
Remembering that feedback is a gift
Feedback is a gift that can provide valuable insights and opportunities for growth and improvement. In the podcast transcript, Andrew…
The important of patient-centered communications
Patient-centered communication is a crucial aspect of healthcare that can greatly impact the overall patient experience (PX) and outcomes. In…
The importance of treating job candidates with dignity and respect
It is crucial for hiring managers to treat candidates with dignity and respect throughout the entire recruitment process. Each candidate…