The Pervasive Cost of Everyday Tech Friction: Impact on Employee Productivity and CX

Standley: The Pervasive Cost of Everyday Tech Friction: Impact on Employee Productivity and CX

Everyday tech friction is not an occasional problem but a constant reality for the majority of desk workers, leading to substantial cumulative time loss and hindering…

Navigating the Readiness Gap: Strategic Employee Communications for Enterprise Leaders

Gallagher: Navigating the Readiness Gap: Strategic Employee Communications for Enterprise Leaders

The Gallagher Employee Communications Report 2026 identifies a widening “Readiness Gap” – a disconnect between an organization’s internal communication capabilities and the demands of its operating…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Strategic Conductor in an AI-Powered World

The pressure on marketing leaders to adopt, integrate, and demonstrate Return on Investment (ROI) from AI is immense and unyielding. The landscape is a cacophony of…

The AI Capability Gap: Bridging Technology Investment with Talent Infrastructure

Randstad: The AI Capability Gap: Bridging Technology Investment with Talent Infrastructure

The Randstad Workmonitor 2026 report revealed that nearly two-thirds of employers invested in AI within the past year, with over 60% reporting productivity improvements. Yet, adaptation…

Beyond Adoption: How Rigorous AI Governance Became the Ultimate Differentiator for the C-Suite

Dataiku: Beyond Adoption: How Rigorous AI Governance Became the Ultimate Differentiator for the C-Suite

As revealed by the Dataiku/Harris Poll Global AI Confessions Report: CEO Edition 2026, intensified to pressure to achieve business outcomes with AI is accompanied by deepening…

AI in Hiring - the 2026 Imperative for Responsible Talent Acquisition

HireVue: AI in Hiring: The 2026 Imperative for Responsible Talent Acquisition

As detailed in the HireVue 2026 Global AI in Hiring Report, organizations worldwide are grappling with a new reality where AI influences every stage of the…

Expert Mode from The Agile Brand Guide®

Expert Mode: Beyond the Playbook: Building Customer Loyalty One Story at a Time

What if the most powerful play in our book wasn’t a new piece of marketing technology, but a renewed commitment to the oldest form of marketing—understanding…

Confident Nonsense: When You Have a Strategy But Not a Plan for AI Adoption

Confident Nonsense: When You Have a Strategy But Not a Plan for AI Adoption

What if your AI system is working exactly as designed… and still making your business worse? If you can’t clearly measure AI performance, you can’t confidently…