Category: Delighted Customers with Mark Slatin

Are you struggling to cut through organizational resistance and win real buy-in for your customer experience (CX) initiatives? You’re not…

Join us for a special episode featuring Lou Carbone, widely regarded as the father of the experience management movement. As…

“It’s Not About the Coffee”: A Starbucks President’s Recipe for Delighting Customers with CX   Join us for an insightful…

What if AI-powered technology could not only solve your customers’ problems faster but also anticipate their needs—and why do so…

What does it really take for smaller banks and mid-sized businesses to triumph over industry giants while still delivering exceptional…

Join us for a compelling conversation with Bruce Temkin, a true pioneer in the world of customer experience (CX) and…

Fred Reichheld is an expert on customer loyalty and a legend in the world of customer experience management.  He and…

Ok, this one is a bit different.   I’ve been asked many times over for a sampling of The Trusted Guide…

Navigating the Power Core: A Strategic Approach to Customer Experience Join us as we dive deep into the world of…

Dr. Joseph Michelli offers invaluable insights on balancing AI and human interaction in customer experience, drawing from his extensive research…

Ania Rodriguez was trained as an engineer.  She is Founder and CEO of JourneyTrack and a self-made entrepreneur. Ania’s insights…

Are you on LinkedIn? Ever wondered how LinkedIn keeps its users engaged and loyal? Join us for an insider’s view…