#122 Support, Don’t Solve: Empowering Leaders to Create Authentic Spaces
How can leaders support their teams effectively without falling into the trap of fixing everything themselves? Leah Marone is a…
#121 Achieving Value Realization with a CX Toolkit
Brad Smith, CCXP, who brings his extensive experience from working with major companies like Symantec, Yahoo, and Sage. Mark and…
#121 Understanding Customer Value
I’m thrilled to host Dr. Maxie Schmidt, a principal analyst at Forrester’s Customer Experience Practice. Maxie is a global thought…
#120 Strategies for Integrating AI in CXM from a Marketing Legend
When you think of combinations who comes to mind? 👉 Jobs and Wozniak? 👉 Proctor and Gamble? 👉 Hewlett and…
#119 The Impact of Partnerships on Customer Experience
‘Duh’ was a common phase when I was an adolescent. Kids used it in a not-so-nice way to let the…
Innovative AI Solutions for CX with Marbue Brown
In this thought-provoking episode of the Delighted Customer Show, we are thrilled to welcome back Marbue Brown, the visionary founder…
From Harvard to CX Excellence: Lessons from the Classroom
I’m excited to kick off season 3 with Rob Markey! It’s his third time on the show, and I think…
#116 ACSI Insights: Linking Satisfaction to Business Outcomes with Forrest Morgeson, PhD
Dr. Forrest Morgeson, Interim Chairperson of the Marketing Department, Associate Professor in the Department of Marketing at Michigan State University,…
#115 From Speedometers to Engines: Transforming CX with Tom DeVries
Why CX leaders need to shift away from metrics
#114 Mastering Change by Building Stakeholder Relationships
It all starts with trust!
#113 Enhancing Customer Satisfaction: Microsoft’s UX Strategies
The critical shift from engineering focus to UX design focus
#112 Delivering on Customer Expectations at Experian with Tanya Thomas, CCXP
Hint: It doesn’t require a large budget