Category: Delighted Customers with Mark Slatin

We explore this updated landmark study with it’s creator, Jon Picoult

Jon Picoult, bestselling author and CX thought leader was my first guest in 2022 when The Delighted Customers Podcast launched. He…

In the episode, Guy Shalom, the CEO of Glassix, shared the personal story behind the company’s inception. Glassix began as…

Delivering an outstanding customer experience when your customer is Ronald Reagan

Ken Peterson is the President of QuestionPro’s Customer Experience Division and joined me for an enlightening conversation about the intersection…

Everence Credit Union President Shares Her Insights

How to communicate when the stakes could be life or death

Imagine walking into a clinic feeling anxious about a possible cancer diagnosis and leaving with all your concerns addressed, feeling…

Improving Customer Loyalty through Martech and AI-Powered Solutions   Greg Kihlstrom is a best selling author with nearly 20 books…

Have you ever wondered how digital experience and AI can transform your customer interactions? Andrew Carruthers, CCXP, a senior digital…

Transforming Workplace Culture Through Employee Experience Dr. James Killian is an expert in the field of employee experience.  He has…

The Science of Sticky Ideas: Crafting Memorable CX Strategies   We revealed some powerful insights from “Made to Stick” by…