This article was written by Greg Kihlström for CMSWire. Read the full article here.
To thrive as a business and rise to change management challenges, you need to dig out of experience debt, technical debt, operational debt and culture debt.
Most brands would claim that they have a strong mandate to innovate on behalf of their customers, their employees, as well as their shareholders and other stakeholders. Yet, many are unable to innovate at the rate that staying ahead of competitive pressures and meeting ever-increasing customer demands would dictate.
Let’s take a look at some change management challenges that should be addressed in order that brands can innovate.
While there can be many change management challenges standing in the way of this innovation, in this article, I’m going to discuss a big culprit, actually, four culprits, that can all be defined in terms of the debt that they bring to the organization in the form of legacy expectations, platforms and systems and process and operational baggage. We can define these as experience debt, technical debt, operational debt and culture debt. We’re going to discuss each first, then talk about how they can all work together so you can figure out a plan to pay off these debts once and for all.
Let’s embark on our change management challenges journey.
This article was written by Greg Kihlström for CMSWire. Read the full article here.
