The CX Goalkeeper had a smart discussion with Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!
Shep will publish his latest book “I’LL BE BACK – How to Get Customers to Come Back Again and Again” on September 20th, 2021
You will learn:
- The definition of AMAZING
- The Green Egg Story
- Where does Shep buy cars
- how to connect history based measurements and future customers behaviours
- How to meet customer’s expectations by giving the shortest customer service speech in the world
- a 6 steps process on how to create I’ll be back experiences (part of latest book)
… and much more
Shep’s golden nugget:
Customer service is not a department. It is philosophical, it is cultural. Indeed,
the best companies to do business with are also the best companies to work for.
How to contact Shep:
- http://www.linkedin.com/in/shephyken/
-
http://www.hyken.com (subscribe his newsletter, great content and amazing comics)
Thank you, Shep!
#customerexperience #leadership #askshep #cxgoalkeeper
