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Forrester CX Summit North America

June 17 @ 8:00 am June 20 @ 5:00 pm

The future is upon us. The fusion of humans and AI will revolutionize how customers and businesses interact. The traditional customer lifecycle no longer holds true — it has collapsed into a set of boundless experiences. In this world of perpetual customer relationships moving at the speed of digital – empathy, trust, and emotion are essential. Only leaders who can integrate CX, digital, and marketing to harness the power of human + AI will create differentiated value in the eyes of customers.

Join us at CX Summit North America 2024 to explore how to thrive in this new era: 

  • Understand what human + AI means for your customers, employees, and organizations​
  • Align CX, digital, and marketing to prepare for the future of boundless experiences ​
  • Create unique experiences to drive customer loyalty ​
  • Unlock and act on customer insights ​
  • Upgrade your CX, digital, and marketing practices ​
  • Measure the business impact of customer experience

Gaylord Opryland Resort & Convention Center

Nashville, Tennessee + Google Map